Support
Keep people working. A clear route for everyday IT problems, Microsoft 365 and business applications.
Remote-first · Saudi Arabia, GCC & international
Build, support and automate the technology your business runs on.
EORBITT is a technology partner for growing organisations. Day-to-day IT support, Microsoft 365 administration, websites and applications, and AI automation that removes repetitive work. One accountable team, one agreed scope.
Scope agreed in writing Named point of contact Documented handover
IT supportUsers unblocked
Microsoft 365Identity and mail
AI assistantsEnquiries answered
AutomationManual steps removed
Build
Websites, web applications and internal tools designed around how your business actually operates.
Automate
Remove repetitive manual work with AI assistants and workflow automation that stays under your control.
Scale
Managed operations and advisory that keep technology dependable as the organisation grows.
Core services
What we cover
Start wherever the pressure is. Each engagement begins by confirming the environment, the responsibilities and the result before any work begins.
IT support
How our IT support works
Most businesses do not lose days to major outages. They lose hours, every week, to small problems nobody owns.
A normal week is unglamorous. Someone cannot sign in after a password policy change. A shared mailbox shows up for four people and stays invisible for the fifth. A laptop that has been fine all year starts dropping off the Wi-Fi in one corner of the office. A finance user needs an add-in that IT has never seen before, today, because the reporting deadline is Thursday. None of these are emergencies. Each one stops somebody working, and each one gets slower to fix every time it is solved from scratch by whoever happens to be free.
- One route for employees to ask for help
- Impact and urgency recorded the same way each time
- Windows, Outlook, Teams and business applications
- Joiners, leavers and device setup
- Resolution checked with the person who reported it
- Repeat issues written up so the next fix is quicker
- Someone reports itThe symptom, who is affected and what changed recently.
- An engineer takes itOwnership is clear from the moment it is accepted.
- Remote troubleshootingWe work through the likely causes in a fixed order.
- Fixed, confirmed, written upThe user checks the task works, then we record what changed.
Customer:Hi, I need to check where my order has got to.
0Understand the messageintent
Classify the requestorder status
Retrieve approved informationknowledge base
Trigger the right workflowsend tracking
Escalate to a person if unresolvedhandover rule
AI chatbots & assistants
AI assistants that answer from your own content
An EORBITT assistant answers from your approved content, recognises what a customer is actually asking for, triggers the right workflow, and hands over to a person the moment it reaches the edge of what it should handle.
- Built on your own documents and policies
- Explicit rules for handing over to a person
- Every conversation logged and reviewable
Business automation
How we approach automation
Automating an unclear process just moves confusion faster. We map what actually happens, including the exceptions, then automate the parts that are genuinely repeatable and leave human judgement where it earns its place.
- Approvals, notifications and follow-ups
- Lead capture, routing and reporting
- Data moved between systems without re-keying
- Document and form workflows
- Exception handling and clear ownership
- Enquiry arrivesA form, email or chat message enters the process.
- Details checkedMissing fields are flagged before anything moves on.
- Qualified against your rulesFit, priority and routing decided the same way every time.
- Recorded in your systemThe record lands in the CRM or tracker you already use.
- An owner is assignedOne named person, notified, with the clock started.
- Follow-up runs on scheduleReminders continue until someone responds or closes it.
- Reporting stays currentVolume, stage and ageing update without anyone maintaining a sheet.
- ObjectiveWhat the product must achieve, and for whom.
- DesignStructure, journeys and interface decided before code.
- BuildReviewable increments against the agreed scope.
- Test and releaseDevices, forms, accessibility and performance checked, then shipped.
- MaintainImproved against how people actually use it.
Websites & applications
Websites and applications
We build business websites, web applications and internal tools. Scope, content and performance targets are agreed before development starts.
Microsoft 365 & infrastructure
Microsoft 365 and the systems around it
A change in one place affects identity, email, devices, network access and recovery. EORBITT treats those as one connected environment so recommendations stay practical and proportionate.
How we work
How an engagement runs
Technology work is easier to trust when the sequence is visible. Four steps, applied whether the engagement is a single request or an ongoing arrangement.
Understand
Confirm the environment, who is affected, the business impact and the outcome you need.
Agree
Put scope, responsibilities, communication and commercial terms in writing before work starts.
Deliver
Complete the work in reviewable increments and keep decisions and progress visible.
Hand over
Validate the result, document what changed and make the next step clear.
Saudi Arabia first, GCC wide
Where our clients are
EORBITT works remote-first with organisations across Saudi Arabia and the wider Gulf. Country context, working hours, access and responsibilities get confirmed during scoping.
Working standard
What we will and will not publish
EORBITT publishes client names, service measurements and references only when they are real, verified and approved. Everything on this site is written to that standard.
Business context first
Start with the operational objective, the people affected and the decision the work has to support.
Agree scope before work starts
Clarify responsibilities, dependencies, communication and expected outputs before delivery begins.
Keep progress visible
Keep progress, decisions, risks and next steps understandable to the people accountable for them.
Record decisions and access
Record access, configuration, decisions and ownership so future work is safer and clearer.
Start with the problem
Bring us the requirement
Tell us what is not working, who it affects and what a better result looks like. Someone will read it and reply.